SKILLS
Sketching, Interviewing, prototyping, ideation, presentation, cross-function collaboration, event planning, qualitative research, developing empathy, marketing, recruiting, and sales.
EDUCATION
Bachelor of Science in Mass Communication
Texas Wesleyan University, Fort Worth, TX, January 2011 - December 2015
DESIGN RESEARCHER
MO Studio, Contractor, August 2020 - November 2020 
Contracted by the gov tech startup to gain research experience learning human-centered design methodology, CX strategy, consulting, and capability training to transform customer and employee experiences within federal government agencies. I learned qualitative and quantitative research methods and learned how to test research assumptions. (HMW, Business Model Canvas), learned storyboarding/prototyping/wire-framing, and performed within a fast-paced, lean/agile environment.
• Lean startup environment — stand-ups, retros, demos, workshops and sprints 
• Figma, Slack, Google Drive, Box, Mural, FunRetro, GitHub/Lab, and Trello, storyboarding
USER EXPERIENCE RESEARCHER
Illustrative Insights, Contractor, July 2020 - August 2020
Volunteered to gain more UXR experience as well as obtain a one-on-one mentor learning experience. I learned how to foster my creative thinking skills, ask great qualitative questions for research, recruit research participants (CEOs, QA professionals, VPs, and UXRs), and improved my practice of analyzing and synthesizing data.
CREATIVE STRATEGIST
K-Spot Therapy, Freelance, March 2020 - May 2020
I was sought out to assist in designing website landing pages, creating email campaigns, developing client personas, and social media designing. As a result, we saw a noticeable increase in email subscriptions, social engagement, and business partnerships.
BRAND STRATEGIST
Only By Grace Recordings, Volunteer, September 2018 - May 2019
I helped establish a brand identity for artists with photographs,
advertisements, and design layout. In this role, I helped accrue 5.6K streams
and 1,300 monthly listeners on Spotify.
STUDENT DEVELOPMENT SPECIALIST
Tarrant County College, April 2017 - March 2020
Advised students in degree and course selection, implemented community programing, and supported student success and academic pathway. Advised Implement strategic programing with cross-function team, quickly built rapport with student community to learn pain-points to improve student experience. • Received five customer service appreciation certificates, 2018 - 2020
HOUSING DIRECTOR
Texas Wesleyan University, January 2016 - March 2017
Supervised 16 student workers to manage and monitor residential properties, housing 140 students. I implemented diverse programming to build and stimulate student community. I managed our housing roster (SaaS), monthly budgeting, and reported facility improvements. 
• Co-founded student organization, Ram Squad, 2016
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